Angelo Rayfed Petraroia Cano

London, England, UK
+44 7864 015 416 arpetraroia@gmail.com LinkedIn Profile

Summary

Data-driven risk and policy analyst with extensive experience supporting large-scale platforms and teams through data-informed decision-making, cross-functional collaboration, and stakeholder alignment. Passionate about data analytics, compliance-driven work, and optimising product effectiveness to protect online communities.

Professional Experience

Trust & Safety Policy Specialist (Contractor @ Google)

July 2025 – Present

Morgan McKinley | London, UK

  • Manage high-priority legal escalations and sensitive content removals, safeguarding operational integrity and ensuring strict policy compliance for Google Legal.
  • Author and optimise robust legal takedown workflows and policy enforcement procedures.
  • Drive cross-functional alignment across Policy, Legal, and Operations teams to guarantee consistent, accurate contextual judgment in platform risk mitigation.

TikTok

London, UK

Trust & Safety Team Lead

March 2022 – February 2025
  • Recalled 5 major harmful platform trends via targeted policy enforcement by directing a 25-moderator Trend Discovery Project to proactively mitigate emerging risks.
  • Reduced EMEA reporting time by 20%+ by architecting centralised data visualisation dashboards, establishing the official leadership source of truth.
  • Enhanced platform AI model workflows and user safety by spearheading the EMEA Task Force for human-led trend moderation and resource allocation.
  • Standardised regional policy enforcement by designing and implementing comprehensive cross-market training programmes.

Trust & Safety Quality Analyst

March 2021 – April 2022
  • Resolved complex user disputes as Final Arbitrator in the Online Appeal process, rigorously enforcing community ecological safety.
  • Unblocked moderation queues through data-driven Root Cause Analysis (RCA), delivering actionable quality inspection reports to stakeholders.
  • Optimised QA standards and tooling by collaborating cross-functionally to align global policy guideline implementations.

Community Content Management Specialist

May 2020 – March 2021
  • Safeguarded online communities by strictly enforcing legal compliance and platform safety standards for short-form video content.
  • Accelerated the removal of policy-violating content through streamlined coordination with supervising departments.

Public Relations Executive - Global Markets

September 2018 – September 2019

hi Inc. | London, UK

  • Drove seamless B2B and B2C partner integration and supply chain operations for a fast-growing travel tech startup.
  • Resolved hardware and software issues efficiently utilising CMS and CRM tools.

Sitel

Kingston upon Thames, UK

IT Support - FileMaker Inc. (Apple Subsidiary)

May 2018 – October 2018
  • Accelerated technical resolution times by collaborating with developers and deeply troubleshooting AWS EC2 and FileMaker Cloud deployments.
  • Guided future product feature development by simulating customer environments and issues using Dev Tools, HTML, and CSS.

Quality Assurance & Multilingual Service Advisor

September 2017 – May 2018
  • Maximised first-contact resolution across EMEA, LATAM, and AMR markets by engineering targeted complaint-handling processes.
  • Elevated team performance via a fast-tracked promotion to QA, delivering critical coaching, monitoring, and quality control feedback.

Sales Representative

June 2013 – September 2015

Telecom Italia Information Technology | Termoli, Italy

  • Ensured 100% strict adherence to financial policies, industry limits, and compliance standards while processing B2C transactions.

Education

Data Science & Computing

Birkbeck, University of London

London, UK

2021 – 2024

Skills

Trust & Safety & Policy

Content Moderation Policy Enforcement Legal Takedowns GDPR & Data Protection RTBF IP Escalation Handling QA Root Cause Analysis (RCA) Trend Discovery Risk Mitigation

Technical

Python Data Analysis Visualisation Dashboards CMS & CRM Dev Tools HTML/CSS AWS EC2 TeamViewer

Soft Skills

Cross-functional Collaboration Stakeholder Alignment Problem Solving Diplomatic Communication Organisational Leadership

Languages

  • English Native/Bilingual
  • Spanish Native/Bilingual
  • Italian Native/Bilingual